Running The Lemon Tree Inn
Streamlining a small coastal hotel behind the scenes, from booking systems to breakfast boxes, so the stay feels easy for guests.
At The Lemon Tree Inn in Swyre, my focus was simple: make the hotel easier to run and nicer to stay at.
What changed
- Improved booking systems and how reservations were handled
- Introduced Breakfast Boxes, so guests get breakfast in their room
- Tidied up staff processes so the day ran without fire-fighting
- Marketing that sells what makes the place special: on the Coast Road, between Weymouth and West Bay, with parking and breakfast included
The result
The hotel now runs smoothly behind the scenes while guests get a relaxed, welcoming stay. It's proof that a small property doesn't need a big team to run well, just the right systems.
Breakfast Boxes, ready in the room 
Selling the location: a Jurassic Coast base between Weymouth and West Bay
More work
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Launching Golden Slots Weymouth
Getting a brand-new adult gaming centre open on time, with the systems, presentation and daily routines it needed to run smoothly from day one.
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A staff hub for Dorset Cleaning
Replacing scattered messages and folders with one app the whole team logs into, from document library to reports filed on site.
Want results like these?
Tell me what you need and I'll come back to you, usually the same day.